ALL PURCHASES ARE FINAL. Unfortunately, we are not able to take returns on any item.

Our team checks each piece carefully to make sure your piece is perfect. However in the unlikely event there is a manufacturing defect upon receipt of your order, please email info@shanstones.com within 3 days of delivery for a replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. 

We are happy to repair your SHAN piece for additional charge plus shipping and handling. Please email info@shanstones.com for more information.